How Exceptional Reception Design Can Maximize Sales

I went to Kim Nichols, MD today for the first time, and LOVED my experience! I am not familiar with most of the procedures they offer because I am just starting to focus on my skincare and haven't done much to date. The offices are beautiful, and everyone was SO nice! The two girls that I worked with Lexie and Mikayla were sweet and knowledgable. They took the time to ask me questions and assess my skin before they recommended a pigment balancing peel to start. The procedure itself was easy and I learned so much because they explained every step! 5 stars and then some!

Lindsay Potter

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Today, I had my first ever Botox treatment! Chris was amazing. Because everyone is different and their needs can vary Chris explained, in detail, what that meant for me which allowed me to make an educated decision for myself. Chris answered all of my questions and addressed any concerns I had. Chris is incredibly knowledgeable and has a warm, friendly, professional demeanor. The entire staff could not have been more welcoming. From the moment you walk in you feel like you’re amongst friends. A truly wonderful experience.

Moira Dahlke

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It is always a pleasure seeing Dr. Nichols. She and her staff are very professional and attentive. I have been a patient for the last 5 years and I can honestly say that I have no complaints.

Gail Jean-baptiste

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I absolutely (still) love going to NicholsMD of Greenwich. It's been about a year of treatments and Mikayla is the absolute best. I go for my facials, skincare, and Botox and she nails it everytime. I get compliments on my skin everywhere I go and I feel so fresh and energized. My goal at Dr. Nichols was to never look tired or worn down. My skincare plan is top notch and Mikayla seriously goes out of her way to make me comfortable and relaxed. I am prone to fainting and they do absolutely everything to make sure I'm at ease!! Thank you ladies!

Jennifer Conti

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I started treating with Lexie on December and have been having such an incredible experience! Not only have I seen a drastic improvement in my skin, but Lexie and the team have been so amazing. Working in a customer focused industry myself, I truly appreciate the impact a great experience can have!

Carin Czerniawski

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Dr. Nicholas and her team are very attentive to the needs and wants of her clients. From the 1st entry the the clerk was pleasant and professional. Her nursing assistant was patient and showed compassion while taking her assessment of my daughter. Dr. Nicholas herself added to the overall great experience answering all questions asked, educating when needed and giving effective recommendations. I look forward to my next return visit.

Kay ann Taylor

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Jess was amazing! She really does have magic hands - my facial was customized, and the perfect mix of relaxing, effective, with results. My skin was feeling sensitive and a bit flared up - she calmed it down and I am feeling the glow big time.

Emily Roberts

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Visited NicholsMD for the first time today and can't say enough good things! The office is beautiful and the staff is friendly and attentive. It's always nerve racking going to see a new injector but Aly talked me through everything before, during and after my appointment making me feel comfortable throughout the process. I am so happy with my results and have already recommended NicholsMD to all of my friends in the area!

Colbie Cassidy

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Mikayla the nurse practitioner not only put me at ease, but also instilled a sense of confidence during my treatment. Her expertise enhanced my features, leaving me feeling comfortable and happy with the results!

Mel Marie

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NicholsMD will not only treat you perfectly but they will treat your skin even better! Worried about what’s getting out on your face? NO NEED! They tell you step by step what going on through every facial. I would recommend a visit ASAP! I’m definitely scheduling an appointment for my next visit soon!

taleen suleiman

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I just had a wonderful experience at NicholsMD! From the moment you enter the lobby, you are treated like a VIP and no detail is overlooked. The space is beautiful, relaxing and welcoming, just what you hope for at a skin care boutique. The staff is very knowledgeable and helpful, making you feel comfortable and even offering drinks and snacks while you wait. The doctors explain all services available and help you select the best one for your needs. I didn’t feel rushed at all and I asked a lot of questions, LOL! And the best part is that you can have the treatment the same day as your consultation. As a busy mom, this is exactly what I want in a medspa and I’ll definitely be returning. Can’t wait to see the results of my “Greenwich Secret” treatment in a few weeks! Highly recommend!

Crystal Paushter

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Everyone that works here is a joy. Alyson in particular is always so professional, efficient, flexible, and on time. She's very supportive of helping me achieve my fitness goals! Can't recommend this practice enough.

Brandon C

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AMAZING.My very first time ever at Cosmetic/Dermatology practice.The second that elevator door open you’re greeted in the most welcoming way by their staff, in my case Jessica.I was a little nervous going in, then comes Stephanie with her knowledge and professionalism made me feel super comfortable within the first minute, couldn’t be happier with her.Thank you Stephanie and the whole NicholsMD teamFor anyone in Fairfield County & Westchester County who want top tier service and products this is your place.

Andi Vata

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Just had my first couple of cosmetic experiences and services at NicholsMD with Stephanie. The only complaint is that I wish I had gone sooner! Great front desk experience when checking in. Kind, informed and top tier service from Stephanie on all of my concerns. She answered questions clearly, and was skilled in executing treatments. Loved my experience and will be back soon for other treatments!

Steven Draper

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I had the best experience with Bianca Patel, PA! She answered all my questions before the treatment, is extremely knowledgeable, and made me feel comfortable the entire time. Highly recommend her!

Michelle N

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I had an amazing experience with Dr.Nichols and Erika!! I got PRF ez gel injections, i was very nervous but they took time to reassure me and answer all my questions! Dr.Nichols did the injections so efficiently, i’m beyond impressed and happy with the entire experience!

Zem Rush

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I recently had the pleasure of visiting NicholsMD, and from start to finish, my experience was nothing short of exceptional.The staff at Nichols MD are the sweetest during the treatments and really help explain every step of the visit .From the moment I walked through the door, I felt warmly welcomed and well-cared for. The receptionists were attentive and organized and supplied water and snacks while waiting. You get a sense that they really know what they are doing and are using their knowledge to help you achieve your skincare goals.Also, the location is gorgeous, and not only that, but once you are undergoing treatments, because of the thorough explanation of the staff, discomfort is minimal and the relaxing environment makes every step of the experience pleasing.The Master Esthetician of the location is absolutely amazing and you can really see a difference after one facial. She also helps you post treatment by letting you know which products are best for your skin and she formulates a skin care regimen to prolong the effects of your treatments.Dr. Nichols’ expertise and passion for cosmetic services are evident in every interaction. She took the time to listen to my concerns and thoroughly explain the available treatments, making me feel comfortable and informed throughout the entire process.Moreover, the post-treatment care and follow-up at NicholsMD were exceptional. The team provided detailed instructions on aftercare and were readily available to address any questions or concerns that arose.Overall, my experience at NicholsMD exceeded my expectations in every aspect. The staff's professionalism, Dr. Nichols' expertise, the clinic's ambiance, and the outstanding results I achieved make me wholeheartedly recommend this clinic to anyone seeking top-notch cosmetic services. I am so excited to return soon.

Estefania Carbo

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I had a wonderful experience at NicholsMD of Greenwich! The entire staff—from Diana at the front desk to the providers—all made me feel so welcome from the second I walked in. Most importantly, I am thrilled with the results of my treatment (thank you Alyson and Uma!) and I cannot wait for my next appointment.

Sofia Axelrod

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Today was my third visit to NicholsMD , I cannot recommend this business enough ! The staff is welcoming , and incredibly informative. Everyone has made me feel very comfortable and at ease with my procedures. I will continue to recommend and frequent this business

Kara Oneglia

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The practice is absolutely stunning. Dr Nichols couldn't have been more engaging and supportive of my treatment as I came in for Ultherapy recently (face & neck). Alyson was an absolute dream to work with. Since the procedure is not the most pleasant (slight discomfort at times), she kept me engaged and distracted so it was all done before I knew it. It's amazing how much firmer my skin felt immediately upon leaving and I am currently awaiting the real results which take 2-3 months to develop. Since many of my friends with thrilled with their Ultherapy treatment, I am pretty excited. I left my visit with a neck protocol duo that includes a SkinCeuticals treatment alongside Dr Nichols' targeted moisturizer. Would absolutely recommend this location for your non-invasive needs.

Bart Kaczanowicz

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I got the AviClear treatment, and it was absolutely amazing! The discomfort was minimal (very similar to laser hair removal), and the staff at Nichols was GREAT! I’m going back for my second treatment in two weeks and I cannot wait. My skin already looks better and I haven’t had a breakout since. Can’t wait to see the full results when my treatments are complete !

Deanna Reinhardt

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How Exceptional Reception Design Can Maximize Sales

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